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Federal Communications Commission: Consumer and Governmental Affairs Bureau, Disability Rights Office

General Information

Federal Communications Commission: Consumer and Governmental Affairs Bureau, Disability Rights Office
445 12th St SW
Washington, DC 20554
202-418-2521
https://www.fcc.gov/consumer-governmental-affairs

Brief Description

The Federal Communications Commission (FCC) has a historic commitment to ensuring that Americans with disabilities have access to the communications age. FCC was founded upon the principle of universal service, which requires the FCC to ensure, as far as possible, that all Americans have access to the telecommunications network. Section 255 of the Telecommunications Act of 1966 furthers this goal by authorizing the FCC to require the accessibility of telecommunications equipment and services and video programming.

The Consumer and Governmental Affairs Bureau (CGB), which houses the Disability Rights Office (DRO), provides consumers with accurate and timely information and attempts to resolve their complaints in an effective and amicable manner. CGB promotes partnerships with other FCC bureaus and offices, consumer groups, industry groups and state and local municipalities, to enhance consumer awareness, solicit feedback and encourage more public participation in the work of the FCC.

CGB/DRO handles inquiries and complaints with regard to Section 255 requirements for access to telecommunications equipment and services, accessibility of internet browsers built into cell phones, and the availability of video description on some video programming.

Services Offered

  • Consultation/Technical Program Assistance
    • Provides expert advice and assistance, as required, to other Bureaus and Offices, consumers, industry, and others on issues relevant to persons with disabilities.